Customer Success Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Nov 19, 2024
This job expires in: 6 days
Job Summary
A company is looking for a Customer Success Manager to cultivate strong relationships with customers and drive satisfaction and growth.
Key Responsibilities
- Drive revenue growth through customer usage and adaptation of SaaS products
- Onboard new customers and manage their transition to ensure successful adoption
- Develop systems to gather customer feedback and communicate insights to improve satisfaction
Required Qualifications
- Bachelor's degree in Business, Marketing, or a related field
- 5+ years of experience in Customer Success or Account Management within the SaaS industry
- Proven track record of achieving revenue targets with large customers
- Experience with Customer Success software and CRM tools (e.g., Salesforce, Gainsight) is a plus
COMPLETE JOB DESCRIPTION
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