Customer Success Manager
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Thu, Nov 21, 2024
This job expires in: 9 days
Job Summary
A company is looking for a Customer Success Manager - Enterprise.
Key Responsibilities
- Manage customer expectations and maintain documentation of account details and activities
- Identify risks of churn and work cross-functionally to mitigate them while seeking opportunities for expansion
- Handle customer issue escalations and facilitate communication among stakeholders until resolution
Required Qualifications
- 3-5 years of customer success management or related experience in B2B SaaS organizations
- Proven success in managing mid-market accounts and achieving renewal and growth targets
- Experience with customer analytics platforms, preferably Gainsight
- Experience working with RFXs or Proposal Management Teams is a plus
- Self-starter with a track record of driving customer success and technology adoption
COMPLETE JOB DESCRIPTION
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