Customer Success Manager
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Mon, Nov 25, 2024
This job expires in: 16 days
Job Summary
A company is looking for a Customer Success Manager (SMB-Scaled) to manage and enhance customer experiences.
Key Responsibilities
- Manage a portfolio of 160+ SMB accounts to maximize the value of the platform
- Onboard new customers and ensure seamless integration into their sales processes
- Analyze customer usage metrics and proactively lead upsell conversations
Required Qualifications
- 1+ years of B2B SaaS Customer Success Management experience with a successful renewals track record
- 1+ years of customer onboarding and support experience
- 1+ years of Sales Development Representative experience
- Familiarity with sales tech stack and tools such as Outreach, Salesforce, or HubSpot
- Comfortable with data analytics to identify customer challenges
COMPLETE JOB DESCRIPTION
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Company Overview
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