Customer Success Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Nov 26, 2024
This job expires in: 21 days
Job Summary
A company is looking for a Customer Success Manager to ensure successful customer relationships throughout the customer journey.
Key Responsibilities
- Build and maintain relationships with assigned customers, addressing their issues and ensuring satisfaction
- Provide proactive strategies to help customers leverage services effectively
- Collaborate with internal teams to manage customer experiences and advocate for customer feedback
Required Qualifications
- Bachelor's degree and 3-5 years of experience in a customer-facing role
- Experience working with senior and executive level customer contacts
- Demonstrated ability to excel in a fast-paced environment
- Proven understanding of SaaS solutions, with prior experience preferred
- Experience with customer success software and Salesforce is a plus
COMPLETE JOB DESCRIPTION
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