Customer Success Manager
Job Summary
A company is looking for a Customer Success Manager to guide customers through their environmental sustainability digital transformation.
Key Responsibilities
- Cultivate successful onboarding and adoption of the platform to help customers realize business value
- Act as the primary contact for customers, ensuring clear communication across all stakeholders
- Support customers on their sustainability journey by providing coaching and education on the product
Required Qualifications
- Experience in ESG performance, sustainability management, or environmental consulting is a plus
- CSM or Account Management experience, preferably in the SaaS industry
- Experience working with various levels of seniority on customer teams
- Experience in technical training and adoption
- Familiarity with Customer Success Software (ChurnZero, Gainsight, etc.) is a plus
COMPLETE JOB DESCRIPTION
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Company Overview
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