Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager responsible for building customer relationships and promoting product adoption.

Key Responsibilities

• Proactively engage with Enterprise accounts to develop solution use-cases
• Conduct regular customer check-ins to ensure high satisfaction and address issues
• Collaborate with Sales Executives to define strategies for key customers

Required Qualifications

• Experience in customer success or account management roles
• Strong understanding of technical products and customer needs
• Ability to collaborate effectively with sales and operational teams
• Experience in conducting product training and onboarding
• Proven track record of driving customer satisfaction and engagement