Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to manage and grow its portfolio of employer customers.

Key Responsibilities

• Manage the end-to-end client lifecycle, including onboarding and employee engagement
• Build strategic relationships with customers to understand their needs and drive outcomes
• Monitor performance and deliver insights through reporting and regular meetings

Required Qualifications

• 2+ years of experience in enterprise-level customer success or account management roles
• Experience building relationships with team members and customer stakeholders
• Strong process orientation with the ability to identify needs and execute projects
• Strong project management skills, managing multiple customers and projects simultaneously
• Comfortable in small teams and adapting to ambiguous start-up environments