Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Mid-Market Accounts.

Key Responsibilities:

• Serve as the primary contact for assigned Mid-Market customer accounts, ensuring a positive customer experience
• Create and execute strategic plans for customer journeys and retention, collaborating with Account Management and CS Leadership
• Identify upsell opportunities and develop strong relationships with customer administrators through regular check-ins

Required Qualifications:

• 2+ years of experience in a customer success role
• Experience managing a book of business over $2M in annual revenue
• Strong understanding of the corporate business world; prior SaaS experience preferred
• Experience working with cross-functional teams (e.g., Sales, Product, Operations)
• Proficiency in MS Office and Salesforce.com