Customer Success Manager
Location: Remote
Compensation: Salary
Staff Reviewed: Fri, Jan 10, 2025
This job expires in: 21 days
Job Summary
A company is looking for a Customer Success Manager to manage relationships and drive customer success initiatives.
Key Responsibilities
- Design and execute strategies to monitor customer health, adoption, retention, and upsell
- Develop and implement high-touch success plans for top accounts as a product expert
- Build scaled programs for second-tier accounts using various communication channels
Required Qualifications
- 5+ years of relevant professional experience, with 3+ years in Customer Success or Account Management
- Experience coaching and consulting customers on complex software products
- Proven ability to build customer success programs
- Experience in early or growth-stage startups
- Strong relationship management skills
COMPLETE JOB DESCRIPTION
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Company Overview
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