Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager focused on developing and maintaining relationships with customers.

Key Responsibilities

• Act as the first point of contact for clients, addressing payroll-related inquiries and resolving routine issues
• Facilitate a smooth onboarding process for clients into payroll services
• Conduct regular check-ins with customers to assess satisfaction and provide guidance on best practices

Required Qualifications

• Bachelor's degree in a relevant field or equivalent practical experience
• 3+ years in a payroll role, either in-house or at an external payroll provider
• Experience in managing internal and external stakeholders and resolving problems
• Customer-centric mindset with a passion for helping customers succeed
• Self-motivated and proactive, thriving in a fast-paced environment