Customer Success Manager - UK/I
Job Summary
Owning the technical depth and commercial outcomes for key customers, the full-time remote Customer Success Manager - UK/I will manage onboarding, enablement, and growth across ElevenLabs' platforms while driving revenue retention and expansion in the UK and Ireland region.
Key responsibilities
- Run onboarding and enablement for customers, ensuring successful deployment and adoption of products
- Own commercial outcomes for a defined book of business, focusing on Gross Revenue Retention and cross-sell opportunities
- Collaborate with Sales, Engineering, and CS leadership to turn technical wins into revenue growth
Required qualifications
- 5+ years of experience in Customer Success, Account Management, or Technical Account Management in B2B SaaS or AI/ML products
- Proven track record of managing a defined book of business and driving revenue outcomes
- Familiarity with building and deploying AI agents and API integrations
- Strong understanding of the UK & Ireland market and cultural nuances
- Self-motivated with the ability to work independently in a remote team environment
Complete Job Description
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