Customer Success Operations Manager
Job Summary
A company is looking for a Customer Success Operations Manager to optimize the efficiency and effectiveness of the Customer Success team.
Key Responsibilities
- Align customer success strategies with business objectives and manage resources
- Oversee and mentor direct reports, ensuring team development and performance management
- Streamline workflows, develop standard operating procedures, and utilize data for informed decision-making
Required Qualifications
- Experience in customer success operations or related field
- Proficiency with Gainsight, Salesforce, and Intercom
- Strong leadership and team management skills
- Ability to analyze data and define key performance indicators
- Experience in process optimization and project management
COMPLETE JOB DESCRIPTION
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Company Overview
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