Customer Support Agent

Job Summary

Working remotely within Germany, the full-time Customer Support Agent will assist users via phone and email with inquiries related to the learning platform, ensuring a smooth experience and helping customers maximize their learning potential.

Key responsibilities:

• Responding to incoming customer inquiries via email and phone
• Providing support for questions related to products, subscriptions, and promotions
• Assisting customers with navigation on the website and updating customer data

Required qualifications:

• Strong interpersonal skills with a patient and friendly approach to customer interactions
• Excellent proficiency in German (spoken and written) and good English skills for internal communication
• Enjoyment of direct communication with customers and eloquence in conversation
• Self-motivated and organized work style
• Interest in digital products and a passion for promoting digital learning