Customer Support Analyst
Job Summary
A company is looking for a Customer Service Technical Support Analyst to provide customer support and troubleshoot technical issues remotely.
Key Responsibilities:
- Resolve technical issues and customer escalations, ensuring prompt and effective solutions
- Handle large-scale outages, assist front-line support, and maintain knowledge resources
- Collaborate with Sales, Field teams, and stakeholders to communicate trends and solutions
Required Qualifications:
- 2+ years' experience in resolving customer escalations
- Experience with Microsoft 365 Suite (required)
- Experience with Pearson Higher Education products or LMS (a plus)
- Self-motivated with excellent organizational and time management skills
COMPLETE JOB DESCRIPTION
The job description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
Company Overview
Company Company Name
Headquarters Headquarters
Founded Founded
Website
Wikipedia Wikipedia URL
BBB URL BBB URL
The company description is available to subscribers. Subscribe today to get the full benefits of a premium membership with Virtual Vocations. We offer the largest remote database online...
BECOME A PREMIUM MEMBER TO
UNLOCK FULL JOB DETAILS & APPLY
- ACCESS TO FULL JOB DETAILS AND APPLICATION INFORMATION
- HUMAN-SCREENED REMOTE JOBS AND EMPLOYERS
- COURSES, GROUP CAREER COACHING AND RESOURCE DOWNLOADS
- DISCOUNTED CAREER SERVICES, RESUME WRITING, 1:1 COACHING AND MORE
- EXCELLENT CUSTOMER SUPPORT FOR YOUR JOB SEARCH
