Customer Support Associate

Job Summary

A company is looking for a Worklife Customer Support Associate for the Employee Assistance Program.

Key Responsibilities

• Handle inbound calls from members and customer leadership in a high-volume call center environment
• Execute routine and non-routine business support tasks, including administrative support and follow-up calls
• Maintain accurate internal documentation and comply with policies and regulatory standards

Required Qualifications

• 1 year of customer service and call center experience
• 1 year of experience in a social, psychological, or human service field providing client support
• Basic computer knowledge (Microsoft Office Suite, Word, Excel, Teams, etc.)
• High school diploma or equivalent required
• Must have a separate workspace free from distractions and reliable internet connection