Customer Support Manager - Tier 1
Location: Remote
Compensation: Salary
Staff Reviewed: Tue, Aug 27, 2024
This job expires in: 6 days
Job Summary
A company is looking for a Customer Support Manager - Tier 1.
Key Responsibilities:
- Managing the success of the Tier 1 Support Team and driving performance to hit all KPIs
- Ensuring appropriate escalation of cases to Tier 2 Support Team
- Analyzing case content and interactions for ongoing process improvements
Qualifications & Skills:
- 4+ years experience in a technical support role
- Four year degree or 2+ years of SaaS support management experience
- Strong personnel management skills
- Experience with technologies like Google Services, Salesforce, Wordpress, etc
- Familiarity with SaaS solutions and enterprise-level customers is a plus
COMPLETE JOB DESCRIPTION
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Company Overview
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