Customer Support Specialist
This job has been removed
Location: Remote
Compensation: Base+commission
Staff Reviewed: Wed, Sep 04, 2024
This job expires in: 14 days
Job Summary
A company is looking for a Customer Support and Onboarding Specialist.
Key Responsibilities:
- Welcome and engage new customers through onboarding process
- Provide product demonstrations, configuration, and training sessions
- Research, troubleshoot, and resolve end-user issues via email and live chat
Required Qualifications:
- 3 years of experience in technical support, customer success, and onboarding for SaaS
- 1-3 years of experience working in a remote environment
- Prior experience working for a Series A-C startup serving global customers
- Familiarity with a support ticketing system - Jira
- Prior experience in consultative services, finance startup, or change management (Nice to Haves)
COMPLETE JOB DESCRIPTION
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Company Overview
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