Customer Support Specialist

Job Summary

A company is looking for a Customer Support and Engagement Specialist to manage communication with members and assist in patient onboarding.

Key Responsibilities

• Respond to and resolve incoming messages, calls, and tickets from patients and team members
• Manage incoming referrals and assist patients with onboarding information and technical issues
• Support clinical and revenue cycle management teams with administrative tasks and patient follow-ups

Required Qualifications

• 3-5 years of experience in a customer support role within hospitality or healthcare
• Minimum 2 years of inside sales/outbound call engagement experience
• 1-3 years of experience in a fast-paced, ever-changing startup environment
• Technical aptitude and experience with customer management platforms like Zendesk or Jira Service Desk
• Proficient in Microsoft Office Suite or Google Drive, specifically Excel or Sheets