Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist to provide assistance to clients and ensure high levels of satisfaction.

Key Responsibilities

• Answer telephone inquiries and provide exceptional customer service
• Document calls and educate clients on plan policies and procedures
• Resolve client drug benefit concerns and initiate prior authorization requests

Required Qualifications

• High School Diploma or equivalent required; Associate's degree preferred
• 1 year of customer service experience in a call center or similar role required
• Health care industry experience is a plus
• CPhT (Certified Pharmacy Technician) certification is a plus
• Knowledge of plan and benefit structures and Medicare guidelines is a plus