Customer Support Specialist

Job Summary

A company is looking for a Customer Support Associate to manage customer inquiries and provide support for applications.

Key Responsibilities:

• Field and resolve customer and patient cases, ensuring timely responses and resolutions
• Assist in urgent-ticket shifts and maintain a deep understanding of the applications
• Collect information from customers and escalate complex cases as necessary

Required Qualifications:

• Bachelor's degree or equivalent experience
• 1+ years of experience in a customer service or healthcare environment preferred
• Familiarity with Salesforce and Jira platforms is highly preferred
• Ability to work independently and manage time effectively
• Strong desire to learn and adapt in a changing environment