Customer Support Specialist

Job Summary

Representing Fetch as the connection between users and internal teams, the full-time Support Specialist will work remotely during 2nd shift hours, addressing user inquiries, educating them on technical topics, and troubleshooting issues to enhance user retention.

Key responsibilities:

• Answer user questions through written email using pre-written responses
• Educate users on new features and product bugs while maintaining a deep understanding of the application
• Achieve performance expectations and maintain up-to-date knowledge in a fast-paced environment

Required qualifications:

• Technically proficient with strong problem-solving skills
• Ability to adapt to change and manage rapid-fire communication
• Self-motivated with a positive attitude and service-minded approach
• Resourceful and capable of maintaining focus in a dynamic environment
• Experience with repetitive tasks and a team-oriented mindset