Customer Support Specialist - Billing - Remote AZ Area

Job Summary

A company is looking for a Customer Support Specialist (Call Center) in the Billing department for a remote position in Arizona.

Key Responsibilities:

• Provide knowledgeable answers to customer inquiries regarding policies, billing, and claims
• Handle advanced interactions such as policy changes, payments, and new claim processing
• Resolve problems, investigate issues, and respond to customer inquiries effectively

Qualifications and Education:

• High School Diploma or GED equivalent, AA degree preferred
• 1+ year call center and/or customer service experience
• 1+ year of handling escalated calls
• Strong computer skills required (Microsoft Outlook, Word)
• Ability to analyze customer needs, identify problems, and make sound decisions