Customer Technical Specialist
Job Summary
A company is looking for a Customer Technical Specialist to support the Department of Homeland Security.
Key Responsibilities
- Ensure maximum issue resolution in minimum time to meet Service Level Agreements
- Coordinate customer service activities and assist users with hardware/software applications
- Manage incidents from creation to completion and perform trend analysis on incidents
Required Qualifications
- U.S. Citizenship and ability to obtain a DHS Entrance on Duty (EOD) clearance
- Bachelor's degree with 5 years' experience, or Master's degree with 3 years' experience, or Associate's degree with 7 years' experience, or HS diploma/equivalent with 9 years' experience
- Experience in an IT call center environment
- Working knowledge of monitoring and management tools such as Solarwinds and Remedy
- Ability to contribute to a larger team ensuring timely resolution of Mission Critical Facilities issues
COMPLETE JOB DESCRIPTION
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