CX Delivery Manager Gainsight

Location: Remote

Compensation: Salary

Staff Reviewed: Wed, Aug 28, 2024

This job expires in: 19 days

Job Category: Information Technology

Employment Status: Permanent

Career Level: Experienced

Job Summary

A company is looking for a CX Delivery Manager - Gainsight.

Key Responsibilities:

Administer and evolve the Gainsight platform to enhance processes and customer satisfaction
Partner with internal teams to identify opportunities and enhance processes
Set goals for projects, measure impact, and report on results

Required Qualifications:

4+ years of customer-focused project management or service delivery experience
Gainsight NXT Admin certificate - Level 3
Experience in business analysis and requirements gathering
Experience in SaaS industry and post-sale best practices (desired)
Experience with digital experience tools and CRM platforms like Salesforce

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