Digital Customer Success Manager
Job Summary
A company is looking for a Digital Customer Success Campaign Manager to enhance customer engagement through digital strategies.
Key Responsibilities
- Develop and implement digital programs to maximize customer value throughout their journey
- Utilize automation and AI to create personalized customer experiences while reducing manual efforts
- Measure and report on program performance, making recommendations for improvements
Required Qualifications
- Bachelor's degree or equivalent experience in a relevant field
- Over 10 years of experience with CRM, customer support, or marketing automation systems
- Experience in delivering scalable Customer Success engagement through digital strategies
- Familiarity with Gainsight and Salesforce for managing customer communication
- Data-driven approach with strong analytical skills
COMPLETE JOB DESCRIPTION
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