Digital Operations Manager

Job Summary

Leading digital initiatives, the full-time remote Digital Operations Manager will collaborate with cross-functional teams to enhance the online experience for Pro customers by optimizing search, navigation, and product discovery across digital platforms.

Key responsibilities

• Define and implement the digital experience strategy for Pro digital properties to improve customer engagement
• Analyze customer behavior and data to identify opportunities for enhancing product discovery and conversion rates
• Communicate insights and strategic priorities to leadership while managing annual strategic calendars for merchandising divisions

Required qualifications

• Bachelor's degree in Business, Marketing, Finance, or a related field, or equivalent experience
• 7 years of relevant experience in eCommerce or digital product management
• 3-5 years of experience in omnichannel merchandising or brand management
• Experience utilizing customer behavior and site analytics to drive digital improvements
• 1-3 years of leadership experience in managing high-performing teams