Director of Call Center Operations

Job Summary

A company is looking for a Director of Call Center Operations to oversee operational aspects of call centers and enhance patient and provider access functions.

Key Responsibilities

• Direct and enhance the effectiveness of Patient and Provider Access functions
• Develop annual strategic and operational plans and manage departmental budgets
• Attract, retain, and develop a high-performance customer-oriented call center team

Required Qualifications

• Bachelor's degree or equivalent experience
• Five years of call center management experience at a director level
• Seven to ten years of direct management experience, including managing large teams
• Customer service experience in transforming organizations for superior service
• Strong technical background with experience in data collection and analysis