Director of CX Strategy Operations

Job Summary

A company is looking for a Director of Strategy and Operations, Customer Experience.

Key Responsibilities:

• Collaborate with leadership to develop and implement customer experience strategy aligned with business objectives
• Define gold standards for CX KPI tracking and implement dashboard system for visibility
• Identify process improvement opportunities and lead continuous improvement initiatives

Qualifications:

• 10+ years of experience in strategy, operations, or consulting, with 5 years in a senior leadership role in a SaaS company
• Proven ability to lead teams, drive change, and deliver results
• Deep understanding of customer needs and commitment to exceptional experiences
• Demonstrated experience in managing complex projects and initiatives
• Proficiency in customer experience management tools, CRM systems, and data analytics platforms