Director of Operations
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Sep 27, 2024
This job expires in: 22 days
Job Summary
A company is looking for a Director of Operations to lead and optimize business operations in a dynamic BPO environment.
Key Responsibilities:
- Lead strategic initiatives to enhance operational efficiency and support growth
- Oversee day-to-day operations and manage client relationships to drive business growth
- Implement Quality Assurance programs and develop performance metrics for operational success
Required Qualifications:
- Minimum 5 years of experience in BPO or call center management
- Expertise in process improvement methodologies such as Lean or Six Sigma
- Strong leadership skills with the ability to mentor and develop teams
- Proficiency in business intelligence tools such as Power BI and Jira
- Analytical mindset for data-driven decision-making and continuous improvement
COMPLETE JOB DESCRIPTION
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