Director of Product Experience

Job Summary

A company is looking for a Director, Product Experience & Delivery Management.

Key Responsibilities:

• Develop and execute service delivery strategy to ensure high-quality service for clients
• Lead and mentor a team of Service Delivery Managers and Product Owners, fostering a customer-first culture
• Build strong client relationships and manage expectations while overseeing the service delivery framework

Required Qualifications:

• Proven experience in Service Delivery, Customer Success, or Operations within the tech industry, with at least 5 years in a leadership role
• Strong understanding of service delivery processes, frameworks, and best practices (e.g., ITIL, Six Sigma)
• Experience managing large-scale service delivery operations with complex, multi-tiered services or products
• 5+ years in Service Delivery Management within a SaaS environment
• Bachelor's Degree in Business, Communications, Information Technology, or a related field; advanced degree preferred