Director of User Insights

Job Summary

A company is looking for a Director, User Insights to lead user research and data-informed decision-making efforts.

Key Responsibilities

• Lead high-complexity, cross-functional research initiatives to inform product features and brand positioning
• Coach and mentor team members while ensuring efficient workflows and impactful work
• Present research findings to drive product and brand decisions based on qualitative and quantitative data

Required Qualifications

• 10+ years of experience in research-related roles, with 4+ years in leadership positions at global consumer brands
• Expertise in user-centered design and broader market research
• Experience in high-complexity quantitative research, including survey design
• Hands-on qualitative research experience, such as diary studies and usability testing
• Ability to define best practices for evolving and scaling research efforts