Director Support

Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 04, 2024
This job expires in: 14 days

Job Summary

A company is looking for a Director, Support.

Key Responsibilities:
  • Oversee daily support operations to ensure high-quality service
  • Manage resources and schedules effectively for 24/7 support
  • Drive initiatives to improve customer experience and support operations

Required Qualifications:
  • Proven experience in customer support leadership (Manager or Director level)
  • Proficiency with customer support technologies and tools
  • Experience in developing and implementing customer support strategies
  • Strong data-driven analytical skills for process improvement
  • Experience in a complex SaaS environment is a plus

COMPLETE JOB DESCRIPTION

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