Dispute Resolution Associate

Job Summary

A company is looking for a DFC Dispute Resolution Associate I to act as a liaison between the organization and customers to resolve consumer disputes related to loans and credit reporting issues.

Key Responsibilities

• Address consumer and customer dispute inquiries, both regular and escalated
• Conduct investigations and responses to complaints via inbound and outbound calls
• Research and respond to inquiries regarding credit reporting and the dispute process

Required Qualifications

• 1-2 years of experience in credit dispute resolution preferred
• Customer service experience preferred
• High school graduate or equivalent, 18 years or older required
• Proficiency in MS Office applications (Excel, Word, etc.)
• Ability to maintain relationships with Credit Reporting Agencies (CRAs)