Elite Technical Support Engineer

Location: Remote

Compensation: To Be Discussed

Staff Reviewed: Wed, Aug 28, 2024

This job expires in: 17 days

Job Category: Sales

Employment Status: Permanent

Career Level: Experienced

Education Level: Bachelors, Masters

Job Summary

A company is looking for an Elite Technical Support Engineer in the USA.

Key Responsibilities:

Interacting with customers to identify and resolve technical issues professionally and efficiently
Taking ownership of customer issues, troubleshooting, and collaborating with internal teams for solutions
Mentoring team members, developing subject matter expertise, and leading process improvements

Required Qualifications:

Technical Degree preferred, with a minimum of 5 years related experience
Solid knowledge of REST API, SSL/TLS, IPv4, JSON, LDAP, and Proxies
Experience with Linux, Virtualization, Cloud-based platforms, and DevOps deployments
Support experience with IAM software preferred

COMPLETE JOB DESCRIPTION

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