Emergency Services Specialist

Job Summary

A company is looking for a Client Care Emergency Services Specialist to join their Client Care Team in a remote role.

Key Responsibilities:

• Resolve emergency situations and complaints from clients, tour managers, and vendors
• Act as the voice of the company to customers, ensuring quality interactions
• Document and track issues for future trend analysis

Required Qualifications:

• 1 to 3 years of experience in a similar role
• Associate's or Bachelor's Degree preferred, or a combination of education and experience
• Strong computer skills, including CRM management and Microsoft Office
• Ability to work in a stressful environment and manage conflict effectively
• Spanish or French speaking skills are a plus