Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will guide the development of innovative support tools and enhance fan experiences through AI and automation, while working in a flexible environment that allows for remote work.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support tools and workflows
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align technical and product strategies with organizational goals
Required qualifications
- 5+ years of engineering experience with a focus on coding
- 2+ years of experience managing engineering teams
- Proven track record in delivering impactful customer support software
- Experience with AI optimization for customer service agents
- Familiarity with customer support tools and workflows
Complete Job Description
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