Engineering Manager
Job Summary
Leading a team of engineers, the full-time salaried Engineering Manager will oversee the development of innovative support tools and enhance fan experiences through AI-driven solutions, while working in a flexible remote environment.
Key responsibilities
- Manage a team of Backend, Frontend, and AI engineers to optimize support experiences
- Own the technical vision for support tools and integrations, ensuring operational excellence
- Collaborate with cross-functional teams to align the team's roadmap with organizational goals
Required qualifications
- 5+ years of engineering experience, with 2+ years in a managerial role
- Proven track record of leading teams to deliver exceptional user experiences in customer support
- Experience with AI agent optimization and building tools for customer service efficiency
- Familiarity with various programming languages and technologies, including Python and AWS
- Ability to communicate complex technical concepts to non-technical stakeholders
Complete Job Description
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