Enterprise Technical Support Specialist
Job Summary
A company is looking for an Enterprise Technical Support Specialist to assist enterprise customers with technical issues and maximize their use of the platform.
Key Responsibilities
- Provide expert troubleshooting and guidance on technical issues across multiple channels
- Document customer interactions and technical issues in Salesforce, tracking trends for improvements
- Educate customers on best practices and new features to optimize their workflows
Required Qualifications
- Experience with the platform, either personally or professionally
- Background in an enterprise-focused technical support role within a B2B tech environment
- Familiarity with tools like Salesforce, Confluence, and G Suite
- Understanding of relational databases, REST APIs, and writing formulas is a plus
- Self-driven desire to exceed expectations and continuously improve performance
COMPLETE JOB DESCRIPTION
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