Escalation Manager

Location: Remote

Compensation: Salary

Staff Reviewed: Tue, Sep 03, 2024

This job expires in: 22 days

Job Category: Management

Weekly Hours: Full Time

Career Level: Experienced, Executive Level

Education Level: Bachelors

Job Summary

A company is looking for an Escalation Manager in a remote position within the US.

Key Responsibilities:

Manage customer escalations and platform incidents, ensuring proper communication and resolution
Collaborate with internal teams and technical resources to address issues and prevent recurrence
Analyze escalation metrics, report to executive team, and propose process improvements

Required Qualifications:

Bachelor's Degree in Computer Science, Information Technology, or related field
5+ years of experience in customer support or escalation management
Demonstrated experience in areas such as Database technology, Web technology, CRMs, APIs
Familiarity with SaaS solutions preferred
Strong analytical and troubleshooting skills

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