FMLA Customer Service Team Lead
Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Tue, Jan 07, 2025
This job expires in: 21 days
Job Summary
A company is looking for an FMLA Customer Service Team Lead.
Key Responsibilities
- Manage and lead a team of 20 customer service specialists in administering absence management programs
- Develop and monitor performance indicators, providing necessary feedback and training to staff
- Ensure proper staffing and production levels are maintained to meet call volume demands
Required Qualifications
- Bachelor's degree preferred; advanced degree is a plus
- Minimum of 2 years of call center management experience required
- Ability to work an evening schedule (PM) preferred
- Knowledge of call center tools and Microsoft Office experience required
- Experience in absence management or disability management in a corporate or consulting environment is a plus
COMPLETE JOB DESCRIPTION
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Company Overview
Company Company Name
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Website
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