French Bilingual Support Technician

Job Summary

A company is looking for a Bilingual Associate Customer Support Technician.

Key Responsibilities:

• Answer customer inquiries related to software applications via phone, email, and chat
• Triage and troubleshoot customer problems to provide effective solutions
• Communicate and escalate unresolved issues to the appropriate support level

Required Qualifications:

• 1 year of customer service experience
• Experience with technology and Microsoft applications
• High school diploma or equivalent (Associate's or Bachelor's degree preferred)
• Experience in a real-time customer support center is preferred
• Familiarity with case management systems such as Salesforce, Freshdesk, Talkdesk, Jira, etc