Group Specialist

Job Summary

A company is looking for a Group Specialist to join their Client Care Center in a remote role.

Key Responsibilities

• Act as the primary contact for travel professional group clients, addressing customer demands through calls
• Drive revenue growth and retention of existing accounts by analyzing bookings and future travel needs
• Manage customer interactions and complaints, ensuring a positive experience and optimizing relationships

Required Qualifications, Training, and Education

• Proficient in CRM management and Microsoft Office Suite
• Strong knowledge of sales principles, including closing and negotiation skills
• Ability to work in a fast-paced environment and manage time efficiently
• Bachelor's degree preferred
• Bilingual skills are a plus