Location: Remote
Compensation: To Be Discussed
Staff Reviewed: Fri, Aug 30, 2024
This job expires in: 19 days
Job Summary
A company is looking for a Head of Clinical Support Operations.
Key Responsibilities:
- Develop and implement technical customer experience infrastructure
- Identify and address pain points in the customer journey
- Create and centralize processes to promote efficiency and quality
Required Qualifications:
- 5+ years of operations/strategy work in a large-scale or high-growth environment
- Experience leading omnichannel customer support teams
- Track record of success in building new operational processes
- Experience leading large teams as a Manager of Managers
- Ability to evaluate new product opportunities and work cross-functionally
