Healthcare Customer Experience Associate

Job Summary

A company is looking for a Customer Experience Associate I, Healthcare.

Key Responsibilities

• Handle incoming and outgoing calls related to healthcare benefits and provide assistance to members and providers
• Research and communicate medical information while maintaining confidentiality and meeting performance standards
• Document patient information accurately and support team efforts to improve performance and service quality

Required Qualifications, Training, and Education

• 1-2 years of customer service experience, preferably in a call center or healthcare setting
• High School diploma or GED required; Associate or Bachelor's degree preferred
• Ability to talk and type simultaneously while navigating multiple computer applications
• Flexibility in scheduling and adaptability to changes in a dynamic customer service environment
• Willingness to participate in training and comply with recording and evaluation processes