Healthcare Outreach Specialist - New Mexico

Job Summary

A company is looking for a Healthcare Outreach Specialist - Remote! (Bilingual Preferred)

Key Responsibilities:

• Making outbound and receiving inbound calls to provide detailed information about eligibility services and conducting eligibility screening
• Interviewing patients/members via phone to gather personal/sensitive information to determine eligibility for various programs
• Initiating procedures to refer patients/members to other agencies for assistance as appropriate

Required Qualifications:

• 1+ years in a Call Center environment, inbound and outbound
• 1+ years experience working with call queues
• 1+ years Customer Service experience
• Experience in healthcare or government benefits or agencies a plus
• Highly proficient in MS Office (Outlook, Word, Excel, Teams)