Helpdesk Specialist Mid

Location: Remote

Compensation: Salary

Staff Reviewed: Tue, Sep 03, 2024

This job expires in: 26 days

Job Category: Information Technology

Weekly Hours: Full Time

Career Level: Entry Level, Experienced, Senior Level

Education Level: Some College

Job Summary

A company is looking for a Helpdesk Specialist, Mid.

Key Responsibilities:

Receive customer Help Desk phone calls and service requests for support
Provide direct production support services for application users
Responsible for maintaining FAQs and SOP for common issues encountered during the support process

Required Qualifications:

Associate degree and 6+ years of relevant experience
Experience with the Appian BPM Platform
Experience with Jira and Confluence
Experience providing Helpdesk support to USMC customers desired
Must be a U.S. Citizen with the ability to get a Public Trust

COMPLETE JOB DESCRIPTION

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Company Overview

Company Company Name

Headquarters Headquarters

Founded Founded

Website

BBB URL BBB URL

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