HPC Support Engineer
Job Summary
Working remotely in a full-time capacity, the HPC Support Engineer will serve as a senior technical escalation point, troubleshooting complex infrastructure and platform issues while collaborating with engineering teams to implement permanent fixes.
Key responsibilities
- Troubleshoot hardware, driver, and kernel-level issues, ensuring accurate resolution of customer workload misconfigurations
- Proactively identify and address gaps in processes, tooling, and documentation, while creating scripts and automations to enhance operations
- Perform root-cause analysis across distributed systems and GPU infrastructure, contributing to the documentation of solutions and support procedures
Required qualifications
- 3+ years of hands-on HPC experience in an administration, support, or engineering role
- Strong understanding of Linux system administration, with experience in HPC environments and cluster orchestration tools like Kubernetes or Slurm
- Proficiency in coding and CI/CD practices, with experience using AI-assisted tools
- Experience with monitoring/logging tools such as Prometheus, Grafana, or Datadog
- Knowledge of distributed AI/ML or HPC workloads and high throughput networking technologies (IB/RoCE)
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