Incident RCA Leader

Job Summary

A company is looking for an Incident RCA Leader to drive process changes and responses for effective long-term resolution of incidents.

Key Responsibilities:

• Partner with incident coordinators to resolve and communicate statuses of live priority incidents
• Coordinate communication between executives, internal teams, and external stakeholders during incident responses
• Lead teams through root cause analyses to identify improvements and implement preventive measures

Required Qualifications:

• Bachelor's degree in computer science, Information Technology, Cybersecurity, or related field, or equivalent experience
• 5+ years of experience in incident response management
• 3+ years of experience leading RCA workshops or continuous improvement methodologies
• Strong project management skills with the ability to manage multiple projects
• Experience in the payments industry or financial services sector is a plus