Insurance Agent Support Specialist

Job Summary

Providing exceptional support to insurance agents, the remote, part-time Agent Support Specialist will manage inquiries through calls, chats, and emails while assisting with carrier appointment processing and ensuring a seamless agent experience.

Key responsibilities

• Respond to agent inquiries via various communication channels, delivering accurate information and timely resolutions
• Review and process carrier appointment requests, ensuring compliance with carrier requirements
• Maintain accurate records of communications and collaborate with internal teams to streamline agent support processes

Required qualifications

• 5+ years of experience in the insurance industry, with a preference for insurtech experience
• Knowledge of P&C insurance carriers and their processes
• Strong experience with databases, reporting, and tracking tools
• Proficiency in MS Office (especially Excel) and Google Suite
• Insurance license preferred but not required