Intake Specialist

Job Summary

A company is looking for an Intake Specialist to provide exceptional service as the first point of contact for potential clients.

Key Responsibilities

• Answer inbound calls and address client inquiries with empathy and professionalism
• Collect detailed information from clients and document call details accurately
• Follow call scripts and protocols to ensure consistency and quality in service

Required Qualifications

• Associate or bachelor's degree preferred, high school diploma or equivalent required
• Recent graduates or candidates with an interest in the legal field are encouraged to apply
• Call center or customer service experience is preferred but not mandatory
• Basic knowledge of legal terminology is a plus, but not required
• Proficiency in Microsoft Office and case management software (Salesforce) preferred